Shipping Policy

At Black Bed Set, we are committed to delivering your furniture purchases safely, efficiently, and on time. This Shipping Policy outlines our shipping methods, delivery timeframes, costs, and procedures for all orders placed through our online store at https://blackbedset.com/ and our physical retail location in Arlington, Texas.

We understand that furniture purchases are significant investments, and we take great care in packaging and shipping your items to ensure they arrive in perfect condition. Please review this policy carefully to understand our shipping procedures and your responsibilities as a customer.

1. Order Processing

Once you place an order with Black Bed Set, our team begins processing it immediately. Here's what you can expect during the order processing phase:

Processing Time

• Standard Items: Most in-stock furniture items are processed and prepared for shipment within 1-3 business days after order confirmation and payment verification.
• Custom or Made-to-Order Items: Custom-built, personalized, or made-to-order furniture may require 2-6 weeks for manufacturing before shipping, depending on the specific product and current production schedules.
• Backorders: If an item is temporarily out of stock, we will notify you via email with an estimated restocking date. You may choose to wait for the item or cancel that portion of your order for a full refund.

Order Verification & Fraud Prevention

To protect both our customers and our business, all orders are subject to verification and fraud prevention screening. This may include:

• Verification of billing and shipping address information
• Confirmation of payment method authenticity
• Contact via phone or email for high-value or flagged orders
• Additional documentation requests for large purchases

Orders that fail verification may be delayed or canceled. If we need additional information to process your order, we will contact you at the email address or phone number provided during checkout. Please respond promptly to avoid delays.

2. Shipping Methods & Carriers

Black Bed Set partners with trusted shipping carriers to ensure reliable delivery of your furniture purchases. Depending on the size, weight, and destination of your order, we use the following shipping methods:

Standard Carriers

• UPS (United Parcel Service): Used for smaller furniture items, accessories, and packages under 150 lbs.
• FedEx: Used for medium-sized items and expedited shipping options.
• USPS (United States Postal Service): Occasionally used for small accessories and lightweight items.

Freight Carriers

For large, heavy, or oversized furniture items (such as bed frames, dressers, wardrobes, and sectional sofas), we use specialized freight carriers including:

• XPO Logistics
• Estes Express Lines
• R+L Carriers
• Old Dominion Freight Line
• Other regional and national freight services

Available Shipping Options

The available shipping methods for your order will be displayed at checkout based on your location, the items in your cart, and current availability. Not all shipping methods are available for all products or destinations.

3. Delivery Timeframes

Delivery timeframes vary depending on several factors, including product availability, shipping method selected, destination, and carrier schedules. Below are estimated delivery windows for different types of orders:

Standard Furniture Items

• Local Deliveries (within 50 miles of Arlington, TX): 3-7 business days
• Texas & Surrounding States: 5-10 business days
• Continental United States: 7-14 business days

Large & Oversized Items

Furniture items requiring freight shipping typically take 7-21 business days for delivery, depending on the carrier's schedule and your location. Freight deliveries often require appointments, and the carrier will contact you to schedule a convenient delivery window.

Custom & Made-to-Order Items

Custom furniture items have extended production times of 2-6 weeks before shipping. Once manufactured, standard shipping timeframes apply. You will receive updates throughout the production and shipping process.

Exceptions & Delays

Please note that delivery timeframes are estimates and not guarantees. Delays may occur due to:

• Extreme weather conditions (hurricanes, snowstorms, floods)
• Natural disasters or unforeseen events
• Carrier delays or scheduling conflicts
• Peak shopping seasons (holidays, major sales events)
• Backorders or inventory shortages
• Address verification issues or delivery access problems

If your order is significantly delayed, we will contact you with updated information and work with the carrier to expedite delivery whenever possible.

4. Shipping Costs & Taxes

How Shipping Costs Are Calculated

Shipping costs are calculated based on several factors:

• Item Size & Weight: Larger and heavier items cost more to ship due to freight requirements.
• Destination: Shipping distance from our Arlington warehouse affects costs.
• Shipping Method: Expedited and white glove delivery services cost more than standard shipping.
• Carrier Rates: We use real-time carrier rates to provide accurate shipping costs at checkout.

The exact shipping cost for your order will be calculated and displayed at checkout before you complete your purchase. We strive to offer competitive shipping rates and occasionally provide free shipping promotions on qualifying orders.

Sales Tax

Black Bed Set collects applicable state and local sales tax on all orders shipped to addresses within the United States, as required by law. Sales tax rates vary by state and locality and are calculated automatically at checkout based on your shipping address.

For Texas customers, sales tax is calculated according to the combined state, county, and local rates applicable to your delivery location. Shipping and handling charges may be subject to sales tax in accordance with Texas state tax law.

Free Shipping Promotions

From time to time, Black Bed Set may offer free shipping promotions on select items or orders meeting minimum purchase requirements. Free shipping offers:

• Apply only to standard ground shipping within the continental United States
• Do not apply to Alaska, Hawaii, or U.S. territories unless specifically stated
• Cannot be combined with other discounts or promotional codes unless specified
• Exclude freight delivery, white glove service, and expedited shipping upgrades
• Are subject to terms and conditions displayed at the time of the promotion

5. Tracking Orders

Once your order has been processed and shipped, you will receive tracking information to monitor your delivery:

Tracking Notifications

• Shipment Confirmation Email: You will receive an email confirmation when your order ships, including tracking number(s) and carrier information.
• Tracking Links: The email will contain direct links to track your shipment on the carrier's website.
• Delivery Updates: Most carriers provide real-time tracking updates, including estimated delivery dates and current package location.

Tracking Your Order

To track your order:

1. Check your email for the shipment confirmation message from Black Bed Set
2. Click the tracking link provided, or visit the carrier's website directly
3. Enter your tracking number to view the current status and location of your shipment
4. Sign up for delivery notifications from the carrier (optional) to receive text or email updates

Lost or Missing Packages

Once a package is in the carrier's possession, Black Bed Set is not responsible for delays, loss, or theft during transit. However, we will work with you and the carrier to resolve any issues.

If tracking shows your package was delivered but you did not receive it:

• Check around your property, including porches, garages, and with neighbors
• Verify the delivery address in your order confirmation
• Contact the carrier immediately to file a claim
• Contact Black Bed Set at support@blackbedset.com within 48 hours of the expected delivery date

We will investigate all missing package claims and work with the carrier to locate your shipment or arrange for a replacement or refund, subject to the carrier's claim process.

6. Shipping Restrictions

Geographic Limitations

Black Bed Set currently ships only within the United States. We ship to all 50 states, including:

• All 48 continental United States
• Alaska (additional shipping costs and extended delivery times apply)
• Hawaii (additional shipping costs and extended delivery times apply)

Locations We Cannot Ship To

Due to shipping restrictions and logistical limitations, we cannot ship to the following locations:

• P.O. Boxes (for large furniture items; small accessories may be eligible)
• APO/FPO/DPO military addresses (contact us for special arrangements)
• U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.) unless specifically arranged
• International destinations outside the United States

Delivery Access Restrictions

Some locations may have delivery restrictions due to access limitations:

• Apartment buildings without elevator access for large items
• Gated communities requiring special access codes (please provide in order notes)
• Remote or rural areas with limited carrier service
• Locations requiring ferries or special transportation

If your delivery location has access restrictions, please contact us at support@blackbedset.com before placing your order to confirm feasibility and any additional charges.

7. Freight & Large Item Handling

Freight Delivery Procedures for Oversized Furniture

Large furniture items are shipped via freight carriers, which have different delivery procedures than standard parcel carriers. Please review the following information carefully:

What Is Freight Delivery?

Freight delivery is used for large, heavy, or oversized items that cannot be shipped via standard carriers. Freight shipments are typically delivered on large trucks and require special handling.

Freight Delivery Options

• Curbside Delivery: The carrier delivers the item to the curb or end of your driveway. You are responsible for moving the item into your home. This is the most economical freight option.
• Threshold Delivery: The carrier brings the item to the first entrance of your home (front door or garage). You are responsible for moving it to the final location inside your home.
• White Glove Delivery: The carrier brings the item into your home, places it in the room of your choice, unpacks it, and may offer assembly services (if selected at checkout). Debris and packaging materials are removed.

Scheduling Your Freight Delivery

Freight carriers typically require scheduled delivery appointments:

1. The carrier will contact you via phone or email 24-48 hours before delivery to schedule an appointment
2. You will be given a delivery window (typically 4-8 hours)
3. Someone 18 years or older must be present to receive and inspect the delivery
4. If you miss your scheduled appointment, rescheduling fees may apply

Customer Responsibilities

For successful freight delivery, you must:

• Provide accurate contact information and be available when the carrier calls to schedule
• Ensure a clear path from the delivery point to your home entrance (remove vehicles, debris, snow, etc.)
• Measure doorways, hallways, and staircases to ensure the item will fit
• Be present during the scheduled delivery window
• Inspect the item for damage before signing the delivery receipt
• Note any visible damage on the delivery receipt before the driver leaves

Delivery Limitations

Freight carriers have limitations on what they can deliver:

• Most carriers will not deliver above the first floor without white glove service
• Carriers will not move or remove existing furniture
• Carriers are not responsible for damage to walls, doorways, or flooring during delivery
• Carriers cannot wait for you to inspect the item for extended periods

Important: Carefully inspect all freight shipments for damage before signing the delivery receipt. Once you sign, you accept the condition of the item. Concealed damage must be reported within 48 hours with photographic evidence.

8. Damaged or Lost Items

Reporting & Resolving Shipping Damage or Loss

While we take every precaution to package your furniture securely, damage can occasionally occur during shipping. Here's how to handle damaged or lost shipments:

Inspecting Your Delivery

When your order arrives:

1. Inspect the Packaging: Check for visible damage to boxes, crates, or wrapping before accepting delivery
2. Note Damage on Delivery Receipt: If packaging is damaged, note "damaged packaging" on the delivery receipt before signing
3. Open and Inspect Immediately: Unpack and inspect the item(s) as soon as possible after delivery, ideally while the driver is still present
4. Document Everything: Take photos of all damage, including packaging, shipping labels, and the product from multiple angles

Visible Damage at Delivery

If you notice damage when the carrier delivers your order:

• Do not accept the delivery if the item is severely damaged
• If you do accept it, note the damage clearly on the delivery receipt
• Take photos immediately
• Contact Black Bed Set within 48 hours at support@blackbedset.com
• Keep all packaging materials and the damaged item for inspection

Concealed Damage

If you discover damage after the carrier has left and you've signed the receipt:

• Report the damage within 48 hours of delivery
• Email support@blackbedset.com with your order number and detailed photos
• Include photos of: the damaged product, all packaging materials, shipping labels, and the delivery receipt
• Do not discard any packaging or materials until your claim is resolved

Required Documentation

To process a damage claim, you must provide:

• Order number and date of purchase
• Detailed description of the damage
• Clear photos showing the damage from multiple angles
• Photos of all packaging materials and shipping labels
• Copy of the delivery receipt (if applicable)
• Tracking number

Resolution Process

Once we receive your damage claim:

1. Our team will review your claim within 2-3 business days
2. We will file a claim with the carrier if necessary
3. Depending on the extent of damage, we will offer:
   • Full replacement of the damaged item (shipped at no charge)
   • Partial refund if you choose to keep a slightly damaged item
   • Full refund if replacement is not possible or desired
   • Repair instructions or replacement parts for minor damage
4. Resolution typically takes 7-14 business days, depending on carrier claim processing

Lost Shipments

If tracking shows your order has not moved for several days or is marked as lost:

• Contact us immediately at support@blackbedset.com
• We will open a tracer investigation with the carrier
• If the package cannot be located within 7-10 business days, we will ship a replacement or issue a full refund

Note: Failure to report damage within 48 hours may result in denial of your claim. Once packaging is discarded or the item is assembled, damage claims become significantly more difficult to process.

9. International Shipping

At this time, Black Bed Set does not offer international shipping outside the United States. We ship exclusively to addresses within the 50 United States, including Alaska and Hawaii.

We do not ship to:

• Canada
• Mexico
• Central or South America
• Europe
• Asia
• Any other international destination

If you are located outside the United States and wish to purchase from Black Bed Set, you may use a package forwarding service at your own risk. Please note that:

• We are not responsible for delays, damages, or issues once the package leaves the United States
• You are responsible for all international shipping costs, customs fees, duties, and taxes
• Our warranty and return policies may not apply to international shipments
• We cannot provide support for customs clearance or international delivery issues

We may expand our shipping capabilities in the future. If you would like to be notified when international shipping becomes available, please contact us at support@blackbedset.com.

10. In-Store Pickup

Black Bed Set offers in-store pickup for customers who prefer to collect their orders from our Arlington, Texas location. This option is available for most items and provides a convenient, cost-effective alternative to shipping.

How In-Store Pickup Works

1. Select Pickup at Checkout: Choose "In-Store Pickup" as your delivery method during checkout
2. Receive Confirmation: You will receive an email confirmation with your order details
3. Wait for Ready Notification: Once your order is ready for pickup (typically 1-3 business days for in-stock items), you will receive an email and/or text notification
4. Visit Our Store: Bring your order confirmation email and a valid photo ID to our store at:
   1629 New York Avenue, Arlington, Texas 76010
5. Collect Your Order: Our staff will verify your identity, retrieve your order, and assist you with loading (if needed)

Pickup Requirements

• You must bring a valid government-issued photo ID that matches the name on the order
• If someone else is picking up on your behalf, they must bring:
  • The order confirmation email (printed or on mobile device)
  • Their own valid photo ID
  • Written authorization from the purchaser (for high-value orders)
• Orders must be picked up within 14 days of the ready-for-pickup notification
• You are responsible for providing adequate transportation and securing the item(s) for safe transport

Pickup Hours

In-store pickup is available during our regular business hours:

• Monday - Friday: 9:00 AM - 6:00PM
• Saturday: 10:00 AM - 5:00 PM
• Sunday: Closed

Please note that pickup hours may vary during holidays. Contact us at support@blackbedset.com to confirm availability before visiting.

Inspection at Pickup

We encourage you to inspect your item(s) before leaving our store:

• Check for any visible damage or defects
• Verify that all components, hardware, and accessories are included
• Report any issues to our staff immediately before leaving the premises
• Once you leave with the item, it is considered accepted in good condition

Unclaimed Orders

If you do not pick up your order within 14 days of notification, we reserve the right to:

• Cancel the order and process a refund minus a 15% restocking fee
• Charge storage fees for items held beyond the pickup window
• Return the item to inventory and issue a refund according to our refund policy

If you need additional time to pick up your order, please contact us before the 14-day window expires to make arrangements.

11. Additional Delivery Services

Assembly Services

For an additional fee, we offer professional assembly services for select furniture items. Assembly services include:

• Complete assembly of your furniture according to manufacturer specifications
• Placement in the room of your choice
• Removal of all packaging materials and debris
• Basic functionality testing

Assembly services must be selected at the time of checkout and are subject to availability in your area. Assembly typically adds 3-7 business days to your delivery timeframe.

Removal of Old Furniture

We do not currently offer old furniture removal services. You are responsible for disposing of or donating your existing furniture. We recommend:

• Local donation centers (Goodwill, Salvation Army, etc.)
• Bulk trash pickup through your municipal waste service
• Private junk removal companies
• Listing items for free on local community boards or marketplaces

12. Shipping Insurance & Claims

All shipments from Black Bed Set are automatically insured through our carrier partners at no additional cost to you. This insurance covers:

• Loss of packages during transit
• Damage occurring during shipping and handling
• Theft by carrier employees (rare but covered)

Filing Insurance Claims

If you need to file an insurance claim for a lost or damaged shipment:

1. Contact Black Bed Set immediately at support@blackbedset.com
2. Provide all required documentation (photos, tracking info, delivery receipt)
3. We will file the claim with the carrier on your behalf
4. Most claims are resolved within 7-14 business days
5. Once approved, we will ship a replacement or issue a refund

You do not need to file claims directly with carriers - we handle all carrier communications and claims processing for your convenience.

13. Shipping During Peak Seasons

During peak shopping seasons and holidays, shipping carriers experience high volumes that may affect delivery timeframes:

Peak Season Periods

• Black Friday through Cyber Monday: Late November
• Holiday Season: December 1 - December 31
• Back to School: August - September
• Memorial Day, Labor Day, Fourth of July: Major sale weekends

What to Expect During Peak Times

• Extended processing times (3-5 business days instead of 1-3)
• Longer delivery timeframes (add 3-7 business days to standard estimates)
• Limited availability of expedited shipping options
• Reduced white glove delivery appointment availability
• Possible carrier delays due to weather or volume

We recommend placing orders early during peak seasons to ensure timely delivery. Orders placed after December 15th cannot be guaranteed for delivery before December 25th.

14. Weather-Related Delays

Severe weather conditions can impact shipping schedules and delivery timeframes:

Weather Events That May Cause Delays

• Hurricanes and tropical storms
• Blizzards and ice storms
• Flooding and severe thunderstorms
• Tornadoes and severe wind events
• Wildfires affecting transportation routes

If weather conditions delay your shipment:

• Carriers prioritize safety and may suspend service temporarily
• Your shipment will resume as soon as conditions are safe
• Tracking information will be updated with delay reasons
• We will contact you if delays are expected to be significant
• Delivery guarantees do not apply during weather-related delays

Black Bed Set is not responsible for delays caused by weather, natural disasters, or other force majeure events beyond our control.

15. Address Changes & Delivery Intercepts

Before Shipment

If you need to change your delivery address before your order ships:

• Contact us immediately at support@blackbedset.com
• Provide your order number and the correct delivery address
• We will update your order if it has not yet shipped (no charge)
• Additional shipping costs may apply if the new address is farther from our warehouse

After Shipment

Once your order has shipped, address changes become more difficult:

• Contact us immediately - time is critical
• We will attempt to intercept the shipment with the carrier
• Delivery intercept fees ($15-$50) charged by carriers will apply
• Intercepts are not always successful, especially for freight shipments
• If intercept fails, the package may be returned to us, and reshipment fees will apply

To avoid complications, please verify your shipping address carefully before completing your purchase.

16. Refused Deliveries

If you refuse delivery of your order for any reason:

Valid Reasons for Refusal

• Visible damage to the item or packaging
• Wrong item delivered
• Unopened packages showing signs of tampering

Invalid Reasons for Refusal

• Change of mind after delivery arrives
• Item doesn't fit through doorway (you should measure beforehand)
• Color or size is not what you expected (you should verify before purchase)

Consequences of Refused Delivery

If you refuse delivery without a valid reason:

• Return shipping costs will be deducted from your refund
• A restocking fee of 15-25% may be charged
• Refund processing will be delayed until the item is returned to our warehouse
• Original shipping charges are non-refundable

We strongly encourage you to inspect items and accept delivery whenever possible, then follow our return process if you're unsatisfied.

17. Commercial & Business Deliveries

If you are ordering for a business, office, hotel, or commercial location:

Special Requirements

• Indicate that the address is a business/commercial location during checkout
• Provide the business name, suite/office number, and any access codes
• Ensure someone is available to receive deliveries during business hours
• Provide loading dock information if applicable

Commercial Delivery Considerations

• Carriers may require appointments for commercial deliveries
• Liftgate service may be required (additional fees apply)
• Deliveries to high-rise buildings may have elevator restrictions
• Security protocols at some facilities may delay deliveries

Contact us at support@blackbedset.com before placing large commercial orders to discuss logistics and ensure smooth delivery.

18. Shipment Tracking Issues

If you experience problems with tracking your order:

Common Tracking Issues

• No Tracking Information: Tracking may take 24-48 hours to update after shipping notification
• Tracking Not Moving: Packages may sit at carrier facilities for 1-2 days between scans
• Incorrect Status: Tracking occasionally shows incorrect status; wait 24 hours for updates
• Delivered But Not Received: Check with neighbors, building management, or household members

When to Contact Us

Contact Black Bed Set if:

• Tracking hasn't updated in more than 5 business days
• Tracking shows delivered but you haven't received the package after 48 hours
• Tracking shows an exception or problem status
• You receive a delivery notification but no tracking number

We will investigate with the carrier and provide updates on your shipment's location and status.

19. Shipping Policy Updates

Black Bed Set reserves the right to modify this Shipping Policy at any time to reflect changes in our operations, carrier partnerships, or shipping procedures. Updates will be posted to our website at https://blackbedset.com/ and will take effect immediately.

For orders placed before a policy change, the shipping terms in effect at the time of purchase will apply. We encourage you to review this policy periodically to stay informed of any changes.

Significant changes to shipping costs, delivery timeframes, or service areas will be communicated via email to our customer base when possible.

Thank you for choosing Black Bed Set. We are committed to delivering your furniture safely and efficiently. Your satisfaction is our priority.