Warranty Policy

Our warranty covers the following product categories purchased from Black Bed Set:

Furniture Items

• Bedroom Furniture: Bed frames, headboards, footboards, platform beds, storage beds, nightstands, dressers, armoires, and bedroom sets
• Living Room Furniture: Sofas, sectionals, loveseats, chairs, recliners, coffee tables, end tables, and entertainment centers
• Dining Furniture: Dining tables, dining chairs, buffets, and dining sets
• Office Furniture: Desks, office chairs, bookcases, and filing cabinets
• Accent Furniture: Benches, ottomans, console tables, and decorative storage pieces

Mattresses and Bedding Foundations

• Mattresses: Memory foam, hybrid, innerspring, latex, and specialty mattresses
• Box Springs: Standard and split box springs
• Foundations: Platform foundations and adjustable bases (mechanical/electrical components covered separately)

Furniture Accessories

• Hardware and Components: Drawer slides, hinges, brackets, and fasteners included with furniture
• Mechanisms: Reclining mechanisms, lift-top mechanisms, and storage mechanisms
• Upholstery: Fabric and leather upholstery materials (subject to exclusions)

Note: Certain accessories such as decorative pillows, bedding linens, lamps, and wall décor may have limited or no warranty coverage unless otherwise specified at the time of purchase.

The warranty period begins on the date of delivery or pickup and varies based on product type:

Warranty coverage is non-transferable and applies only to the original purchaser. If you sell, gift, or otherwise transfer ownership of the furniture, the warranty does not transfer to the new owner.

Our warranty covers the following types of defects that arise under normal residential use:

Manufacturing Defects

• Structural failures or defects in frame construction
• Defective joints, welds, or assembly components
• Manufacturing flaws in wood, metal, or composite materials
• Defective springs, coils, or support systems in mattresses
• Foam deterioration or compression exceeding 1.5 inches in mattresses (excluding normal body impressions)

Workmanship Issues

• Defective stitching, seams, or upholstery attachment
• Premature finish deterioration (peeling, cracking, or bubbling not caused by external factors)
• Malfunctioning drawer slides, hinges, or hardware due to manufacturing defect
• Defective reclining mechanisms or adjustable components
• Electrical or mechanical failures in adjustable bases (not caused by misuse)

Material Defects

• Premature splitting, warping, or cracking of solid wood components (excluding natural wood characteristics)
• Delamination of veneers or composite materials
• Metal corrosion or rust under normal indoor conditions
• Fabric or leather splitting at seams due to manufacturing defect (normal wear patterns excluded)

All covered defects must substantially impair the use or function of the product. Minor cosmetic imperfections that do not affect functionality are not covered under warranty.

The following conditions, damages, and situations are NOT covered under this warranty:

Normal Wear and Tear

• Gradual loosening of joints or hardware from regular use
• Surface scratches, scuffs, dents, or minor cosmetic damage
• Fading or discoloration from sunlight exposure
• Natural settling or softening of cushions and mattresses
• Color variations in natural materials (wood grain, leather texture)
• Pilling, matting, or wear patterns in upholstery fabrics from normal use
• Minor squeaking or creaking sounds that develop over time

Misuse, Abuse, or Neglect

• Damage from improper assembly or installation
• Damage from exceeding weight capacity specifications
• Damage from jumping, standing, or walking on furniture not designed for such use
• Damage from commercial, institutional, or rental property use
• Damage from pets (scratches, tears, stains, odors)
• Stains from spills, bodily fluids, or other substances
• Burns, cuts, or punctures to upholstery or surfaces

Improper Care and Maintenance

• Damage from improper cleaning methods or harsh chemicals
• Damage from excessive moisture or humidity exposure
• Damage from exposure to extreme temperatures
• Failure to follow care and maintenance instructions provided
• Mold, mildew, or bacterial growth from improper ventilation or cleaning

Unauthorized Modifications or Repairs

• Any repairs, alterations, or modifications not authorized by Black Bed Set
• Damage caused by unauthorized repair attempts
• Use of non-original replacement parts
• Modifications to electrical or mechanical components

Accidental or External Damage

• Damage from accidents, fire, flood, or natural disasters
• Damage during customer transportation or moving
• Damage from improper storage
• Damage from insect infestation (termites, bed bugs, etc.)

Display and Floor Models

• Floor models, clearance items, or "as-is" merchandise (unless specifically stated in writing at time of sale)
• Any pre-existing damage disclosed at time of purchase

If you believe your furniture has a defect covered under warranty, please follow these steps to file a claim:

Step 1: Contact Customer Support

Reach out to our warranty claims team using one of the following methods:

• Email: Send a detailed description of the issue to support@blackbedset.com with "Warranty Claim" in the subject line
• In-Store: Visit our physical location at 1629 New York Avenue, Arlington, Texas 76010 during business hours
• Response Time: We will acknowledge your claim within 2 business days and begin the evaluation process

Step 2: Provide Required Information

To process your warranty claim efficiently, please have the following information ready:

• Order number or receipt/invoice number
• Date of purchase and date of delivery
• Product name, model number, and SKU
• Serial number or product identification tag (if applicable)
• Detailed description of the defect or issue
• When the issue first appeared
• Any relevant circumstances (assembly details, usage conditions)

Step 3: Initial Assessment

Our customer support team will review your claim and may ask follow-up questions to better understand the issue. In many cases, we can troubleshoot minor problems or provide solutions without requiring a formal inspection.

To validate your warranty claim, you must provide the following documentation:

Proof of Purchase (Required)

Acceptable forms of proof of purchase include:

• Original sales receipt or invoice
• Order confirmation email from our website
• Credit card or bank statement showing the purchase (if receipt is unavailable)
• Delivery receipt or pickup confirmation

Photographic Evidence (Highly Recommended)

Clear photos help us assess the issue quickly and accurately. Please provide:

• Overall photos: Full view of the furniture showing the defect in context
• Close-up photos: Detailed shots of the specific defect or problem area
• Multiple angles: Photos from different perspectives if applicable
• Product tags/labels: Photos of any model numbers, serial numbers, or identification tags
• Good lighting: Ensure photos are well-lit and in focus

Product Information

• Serial number or lot number (usually found on a tag or label attached to the furniture)
• Model number or SKU from your purchase documentation
• Assembly instructions or product manual (if available)

Additional Documentation (If Applicable)

• Previous repair or service records related to this product
• Correspondence with our customer service team regarding the issue
• Third-party inspection reports (if you've already had the item assessed)

You may submit documentation via email to support@blackbedset.com or bring it to our store location. All documents and photos can be sent as attachments or shared via a file-sharing service if files are large.

Once we receive your complete warranty claim, here's what happens next:

Review and Assessment (3-5 Business Days)

Our warranty team will review your submitted documentation, photos, and claim details. We will:

• Verify that your product is within the warranty period
• Confirm that the issue falls within covered defects
• Assess whether the damage is due to a manufacturing or workmanship defect
• Determine if an in-person inspection is necessary

In-Person Inspection (If Required)

For certain claims, we may need to inspect the furniture in person. This may involve:

• Store Visit: You may be asked to bring the item to our store location (for smaller items)
• Home Inspection: For large furniture, we may arrange for a technician to visit your home to assess the issue
• Third-Party Inspection: In some cases, we may coordinate with an independent inspector

If an in-person inspection is needed, we will contact you within 5 business days of receiving your claim to schedule an appointment.

Claim Decision (7-10 Business Days)

After completing our evaluation, we will notify you of our decision via email or phone. Possible outcomes include:

• Claim Approved: We will proceed with the remedy (repair, replacement, or refund) as outlined in the Remedies & Resolution section
• Claim Denied: If the issue is not covered under warranty, we will explain why and may offer alternative solutions at your expense
• Partial Approval: In some cases, we may approve coverage for certain components but not others

Expedited Processing

We understand that furniture defects can be disruptive. For urgent cases involving safety concerns or complete loss of functionality, we offer expedited claim processing. Please indicate "URGENT" in your claim submission and explain why immediate attention is needed.

If your warranty claim is approved, Black Bed Set will provide one of the following remedies at our discretion:

1. Repair of Defective Product

We may repair the defective furniture by:

• Replacing defective parts or components
• Repairing structural damage or workmanship issues
• Re-upholstering or refinishing affected areas
• Tightening, reinforcing, or adjusting mechanisms

Repair Process:

• Small repairs may be completed at our store location or in your home
• Larger repairs may require the item to be returned to our facility or a service center
• Typical repair timeframes range from 2-4 weeks depending on complexity and parts availability
• We will provide updates on repair progress throughout the process

2. Replacement of Defective Product

If repair is not feasible or cost-effective, we will replace the defective item with:

• An identical product (same model, color, and specifications)
• A comparable product of equal or greater value if the original is discontinued
• An upgraded model if necessary to match current inventory

Replacement Process:

• We will arrange pickup of the defective item from your location
• The replacement will be delivered using the same delivery method as your original purchase
• You must return the defective product to receive the replacement
• Replacement timeframes typically range from 2-6 weeks depending on product availability

3. Refund or Store Credit

In limited circumstances, we may offer a refund or store credit:

• Full Refund: If the product cannot be repaired or replaced within a reasonable timeframe
• Prorated Refund: For mattresses or items with prorated warranty coverage based on the age of the product
• Store Credit: As an alternative to a refund, which can be used toward a new purchase

Refund Calculation:

• Full-coverage period: 100% of purchase price
• Prorated coverage period: Percentage based on warranty chart (e.g., 60% for a mattress in year 7 of a 10-year warranty)
• Refunds are processed to the original payment method within 10-14 business days

What's Covered

During the warranty period, Black Bed Set will cover:

Parts Coverage

• All replacement parts necessary to repair the defect
• Hardware, fasteners, and assembly components
• Mechanical or electrical components (for adjustable bases, recliners, etc.)
• Upholstery materials for seam repairs or manufacturing defects
• Touch-up materials for finish repairs

Labor Coverage

• Diagnostic evaluation and assessment
• Disassembly and reassembly if required for repair
• Installation of replacement parts
• Professional repair services (woodworking, upholstery, electrical, etc.)
• Quality control inspection after repair

What's NOT Covered

• Repairs made necessary by customer misuse, negligence, or unauthorized modifications
• Costs associated with routine maintenance or preventive care
• Labor for issues not covered under warranty
• Parts purchased from third parties without our authorization
• Damage caused during customer-arranged transportation or repairs

For Repairs Requiring Pickup

When your furniture needs to be serviced at our facility or service center:

Service Location Options

Depending on the type of repair needed, service may be provided:

• In-Home Service: For large or immovable items, we may send a technician to your location (within our service area)
• At Our Store: For smaller items or component repairs, service at our Arlington location
• At Service Center: For extensive repairs requiring specialized equipment or facilities

Pickup Process

• We will schedule a pickup appointment at your convenience within 5-10 business days of claim approval
• Our delivery team will arrive with proper equipment and protective materials
• They will carefully inspect, document, and package the item for transport
• You will receive a pickup receipt with tracking information

Pickup Costs

• Covered Defects: No charge for pickup within our standard service area
• Outside Service Area: Additional transportation fees may apply for locations more than 50 miles from Arlington
• Denied Claims: If upon inspection the issue is not covered by warranty, you may be charged a diagnostic fee and return shipping costs

For Repairs or In-Home Service

• We will schedule a convenient appointment time for our technician to visit
• Please ensure clear access to the furniture and adequate workspace for the technician
• In-home service visits are provided at no charge for warranty-covered repairs
• Service calls typically last 1-3 hours depending on the complexity of the repair

Return Delivery After Repair

• Once repairs are completed, we will contact you to schedule return delivery
• We will deliver and reassemble the furniture in its original location
• Our team will verify that the repair meets your satisfaction
• Return delivery is provided at no charge for warranty repairs

Replacement Product Delivery

• Replacement furniture will be delivered using the same service level as your original purchase
• White glove delivery with assembly and setup included at no additional charge
• Old furniture will be removed at the time of replacement delivery
• You may choose to keep the defective item if it's still usable, subject to our approval

Customer Responsibilities

• Provide accurate contact information and address
• Be available during scheduled appointment windows
• Clear pathways and ensure safe access for pickup/delivery teams
• Inspect replacement or repaired items upon delivery and report any issues immediately
• Properly package smaller items if returning them to our store location

For customers seeking additional peace of mind beyond our standard warranty coverage, Black Bed Set offers optional Extended Protection Plans that provide enhanced coverage and benefits.

Extended Warranty Benefits

• Longer Coverage Period: Extend protection up to 15 years depending on product type
• Broader Coverage: Includes accidental damage protection (stains, tears, burns on upholstery)
• No Deductibles: No out-of-pocket costs for covered claims
• Priority Service: Expedited claim processing and faster repair/replacement times
• Transferable: Extended warranties can be transferred to a new owner if you sell the furniture
• Annual Maintenance: Complimentary inspection and maintenance service included

Available Extended Plans

Enrollment Process

Extended Protection Plans can be purchased:

• At Time of Purchase: Add extended warranty during checkout on our website or at our store
• Within 30 Days: Contact us within 30 days of delivery to add extended protection to your purchase
• Cost: Pricing varies by product type and value, typically 8-15% of product purchase price

How Extended Warranties Work

• Extended coverage begins the day after your standard warranty expires
• Claims are filed using the same process outlined in this warranty policy
• Extended warranty terms and conditions are provided in a separate agreement at time of purchase
• You will receive an extended warranty certificate with your purchase confirmation

Accidental Damage Protection (Gold & Platinum Plans)

Our premium extended plans include coverage for common household accidents:

• Food and beverage stains on upholstery
• Rips, tears, punctures, or cuts in fabric or leather
• Burns or scorches from cigarettes, candles, or other heat sources
• Damage from household pets (scratching, chewing, staining)
• Structural damage from normal household accidents

Exclusions: Even extended plans do not cover intentional damage, commercial use, or damage from moving/storage.