Frequently Asked Questions (FAQ)

Placing an order is simple! Browse our furniture collection at blackbedset.com, add items to your cart, and proceed to checkout. You'll need to provide your shipping address, contact information, and payment details. Once your order is confirmed, you'll receive an email confirmation with your order number and details.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at support@blackbedset.com with your order number. We'll do our best to accommodate your request if the order hasn't been shipped yet.

Yes! You'll receive an email confirmation immediately after placing your order. This email will include your order number, itemized list of products, shipping address, and estimated delivery date. Please check your spam folder if you don't see it within a few minutes.

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your delivery status. You can also log into your account on our website to view all your order details and tracking information.

We offer several shipping options depending on your location in the United States. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for 2-3 business days. Furniture items may require additional delivery time due to size and weight. For detailed shipping information, please visit our Shipping Policy page.

Yes, we ship to all 50 states in the United States. We're based in Texas and offer particularly competitive shipping rates for customers throughout the state. Delivery times and costs may vary depending on your location.

Shipping costs vary based on your order total, delivery location, and the size of items ordered. Small items may qualify for free standard shipping on orders over a certain amount. Large furniture pieces have calculated shipping rates based on dimensions and weight. You'll see the exact shipping cost at checkout before completing your purchase.

Yes! For larger furniture items, we offer white glove delivery service which includes delivery to the room of your choice, unpacking, assembly (if needed), and removal of packaging materials. This service is available for an additional fee and can be selected during checkout.

We want you to love your furniture! We offer a 30-day return policy on most items. Products must be in original condition, unused, and in original packaging. Some items like custom or clearance furniture may have different return terms. Please review our complete Refund Policy for detailed information.

To start a return, contact our customer support team at support@blackbedset.com with your order number and reason for return. We'll provide you with return authorization and instructions. Once we receive and inspect the returned item, we'll process your refund within 5-7 business days.

Absolutely! If you need a different size or color, contact us at support@blackbedset.com within 30 days of delivery. We'll arrange an exchange at no additional cost if the item is in original condition. Exchange availability depends on current inventory.

Return shipping costs depend on the reason for the return. If the item is defective or we made an error, we'll cover return shipping costs. For returns due to change of mind or incorrect ordering, customers are responsible for return shipping fees. Large furniture items may require freight return shipping.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods through our WooCommerce checkout. All transactions are encrypted and secure to protect your financial information.

Yes, absolutely. We use industry-standard SSL encryption and PCI-compliant payment processing to ensure your payment information is completely secure. We never store your complete credit card details on our servers.

Sales tax is calculated based on your shipping address and applicable state and local tax rates. Tax will be calculated and displayed during checkout before you complete your purchase. As a Texas-based business, we collect applicable sales tax for orders shipped within Texas and other states as required by law.

Yes! Most of our furniture comes with a manufacturer's warranty that covers defects in materials and workmanship. Warranty periods vary by product and manufacturer, typically ranging from 1 to 5 years. Specific warranty information is provided with each product and on product pages.

Care instructions vary by material and product type. Generally, we recommend:

• Regular dusting with a soft, dry cloth
• Immediate cleanup of spills
• Avoiding harsh chemicals or abrasive cleaners
• Keeping furniture away from direct sunlight and heat sources

Detailed care instructions are included with your furniture delivery and on individual product pages.

Please inspect your furniture upon delivery. If you notice any damage, document it with photos and contact us immediately at support@blackbedset.com. We'll work quickly to resolve the issue through repair, replacement, or refund. Do not discard packaging materials until you've inspected the item completely.

Yes! We offer local pickup at our Arlington, Texas location. During checkout, select "Local Pickup" as your shipping method. You'll receive a notification when your order is ready for pickup at our store at 1629 New York Avenue, Arlington, Texas 76010. Please bring your order confirmation and a valid ID.

Yes! We welcome customers to visit our showroom at 1629 New York Avenue, Arlington, Texas 76010. You can see and experience our furniture in person before purchasing. For current store hours and to ensure product availability, we recommend calling ahead or checking our website.

No, you can checkout as a guest. However, creating an account offers benefits like order tracking, faster checkout for future purchases, saved shipping addresses, and easy access to your order history. Account creation is free and takes just a minute.

Click on "My Account" and then "Lost your password?" on the login page. Enter your email address and we'll send you a password reset link. Follow the instructions in the email to create a new password.

Enter your promo code in the "Coupon Code" field during checkout and click "Apply." The discount will be reflected in your order total before you complete your purchase. Promo codes cannot typically be combined with other offers and may have expiration dates or specific terms.

Subscribe to our email newsletter to receive exclusive offers, new product announcements, and special promotions. You can sign up at the bottom of our homepage at blackbedset.com. Follow us on social media for flash sales and limited-time offers.